Friday, April 08, 2005

IT Security and Compliance Seen Key in Outsourcing Relationships

In an era of increased accountability, companies that outsource some portion of their internal processes have to be more alert than ever in securing partners who provide deep expertise in information technology (IT) security and compliance monitoring, advised Russ Owen, president of Global Infrastructure Services (GIS) for Computer Sciences Corporation, speaking at a conference on outsourcing this week.

Owen, along with other industry executives at the Gartner Outsourcing Summit held in Los Angeles April 4-6, participated in a keynote panel session that addressed sourcing and security compliance.

"The relationship between the company and outsourcer is more than a contract; it's a marriage," he said. "Trust is essential." Other characteristics he cited include cultural compatibility, communication, openness and the flexibility to adjust to change both as a result of business change and new compliance legislation. "The customer needs complete visibility, and the process must be collaborative with a shared risk management approach," he added.

IT Security and Compliance Seen Key in Outsourcing Relationships

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